Richard E. Talbot
Advisor
About GlitchTrax
We help move your case forward
Our technology draws upon big data – currently millions of car complaints and recall records. (We’re building our consumer & medical products glitch database next.) We sift and analyze this data to answer your questions, identify meaningful patterns, and track down specific information you request.
- Exceptional quality
- Quick turnaround
- Individual solutions
- Confidential
- Reliable
- Expert team
People should not pay the price of faulty products.
What We Offer
Our technology provides richer and more thorough results than what the NHTSA offers you online. Let us find and mine the data you need for your case.
We Track Glitches
For now, we’re focused on vehicles. But the world is driven by software so we are building the global go-to for glitches. Faulty software has become an invisible killer in the 21st century. Time to track it.
Consumer & Medical Products
Though we’re starting first with car complaints, we have bigger plans. We’re creating a consumer app that will capture even richer glitch information on multiple products – stay tuned!
Glitch Reports
Our smart technology will be able to interpret millions of consumer complaints, not only to find patterns but to help you link to potential clients. After all, consumers should not be the ones to pay the price of a glitch.
Consulting & Analytics
We provide additional consulting services, analysis, and data gathering from multiple global sources and we can pro-actively monitor certain issues on your behalf. We’ll tailor our techniques and services to your needs.
Available Today: Car Complaints
The U.S. regulatory body, the NHTSA, limits searches to 250 records. We don’t limit you. Providing richer, more robust data than you are able to access online right now, we give you the full view with more details — including data fields that you can’t get from an NHTSA search.
Plus, we can run analytics and compare against years and makes and models, providing you the big picture quickly.
We can also keep you updated as new complaints arrive.
Our founder has been featured in
GlitchTrax: Why
The world is driven by software and yet there are virtually no regulations about how to build safe software.
On the road: Research shows that software and electronics defects in vehicles have grown 30 percent a year in recent years. In 2018, for example, software issues resulted in 8 million vehicles being recalled. In the hospital: The #1 reason for medical device recalls is faulty software. At home: Software failures now put a family’s privacy and personal safety at risk.
The Process
01.
Contact Us
Let us know what you’re looking for. We’ll confirm our understanding and quote a price. Typical reports range from $500 to $1,000.
02.
Confirm
You pay 50% of the price, we run the reports and provide a sample of the results to confirm we’ve found what you need – plus we’ll sign an NDA with you if you wish.
03.
Review
We meet virtually (15 to 30 minutes) to review the reports. If you have further questions, we dig into them before we finalise the reports for you.
04.
Receive Final Reports
You pay the final 50%. We give you the full set of updated reports based on our discussion. If you have any questions, call or email us at your convenience.
REQUEST FREE DEMO
We know that lawyers are at the forefront of protecting people from faulty products. We want to help.
Let us show you a demo of the kind of data we can get for you. We know you’ll be impressed.
Why Choose GlitchTrax
Top-Notch Technology
We’re building glitch tracking solutions for the 21st century.
Exceptional Team
We have a leadership team with world-class domain expertise!
Sensible Pricing
Our pricing aligns to the level of information you need.
Confidential
We do not share your queries outside of our company and we’ll be happy to sign an NDA.
Solid Results
We produce impressive reports quickly.
We Care About People
We’re in this business because people matter.
“What’s a glitch? A glitch is when a product does not behave as expected. We’re building ways to transparently track and monitor in-market product glitches.”
Patricia Herdman
Founder & CEO
OUR Team
Patricia Herdman
Founder & CEO
An international software test expert and the author of “When Cars Decide to Kill“, Patricia founded GlitchTrax because she was startled to learn how deadly faulty car software can be and that there are no software safety laws.
Fernando Ferrer
Senior Data Architect
Fernando is a highly accomplished data engineer who has developed medical research data capture systems for renowned institutions such as Harvard, Vanderbilt, and Queen’s universities, among others.
Siamak Ghofranian
Board Member, Predictive Analytics
Siamak is a member of the NASA Safety Center as well as the American Institute of Aeronautics and Astronautics. He brings deep expertise in the field of predictive modelling to GlitchTrax.
Evelyn Wainewright
Board Member, Data Scientist
Evelyn is a 2010 Garfield Weston Loran Scholar and holds an MSc. in Mathematics with published research in Quantum Cryptology. She currently works as a Senior Data Scientist at a startup in the health care space.
Shawna Kaufman
Chief Business Officer
Keltie Thomas
Communications Director
Jana Schilder
PR & Marketing
Kristi Doughty
QA/DevOps Advisor
Patricia Herdman
Founder, CEO
Siamak Ghofranian
Board Member, Predictive Modeling
Evelyn Wainewright
Board Member, Senior Data Scientist
Xerxes Wania
Advisor
Fernando Ferrer
Senior Data Architect
Insights
When MATH breaks the law
Algorithms have been proven to breach human rights regulations. How often is this happening and who suffers from it? Certainly not the companies (wittingly or unwittingly) breaking the law.
Deadly warning buried on page 181
On page 181, Toyota notes that its cruise control feature can cause the car to change lanes, sway, swerve off the road . . . design feature or glitch?
Home “security” glitch suddenly lets you look into other people’s homes
When Comcast rolled out their new “listen-in” feature, they delivered a glitch that allows people to unwittingly peer into other people’s homes.
AI mostly “sits outside” security protocols
Security protocols weren’t designed to protect artificial intelligence programs. This has serious implications for human safety.
Glitching Democracy
When a voting machine interferes with election results, where are the consequences to that company? How can a citizen be confident that his or her vote counted for something, or…
Cyber-attack is now a homicide investigation
Can we be certain that there aren’t more homicides resulting from cyber-attacks? Without effective monitoring systems in place, the answer is no. A woman requiring immediate medical attention for an…
Complex software is inherently glitch-prone in commercial products – just look at the Golf 8
In 2019, Volkswagen hailed the new Golf 8 as the “greatest leap forward” since the model debuted 45 years earlier. And just a few months later, VW halted sales and recalled…
Where is the evidence to prove that car software is “saving lives”
Since 2014, as the amount of software in cars increased, the number of highway traffic deaths both in the U.S, and other countries increased significantly. While we can not categorically…
Ghost Glitches – a technical term
You may not believe this, but a “ghost glitch” is actually a technical term of sorts. It means that there’s a problem that appears, disappears, reappears . . . but…
The “Right to Repair” Law supports the Right to Quality
There was a time when manufacturers prided themselves on the quality and reliability of the products they sold. Remember the “lonely Maytag™ repairman” commercial? These days, machines are breaking down…
Call us
1 (888) 377-0777
Business hours
Mon – Fri, 9:00 am – 5:00 pm
hello@glitchtrax.com
Location
1 Yonge Street, Suite 1801, Toronto, ON M5E 1W7 Canada