FAQ

GlitchTrax is a “little” big data company. We’ve started small by making the NHTSA data more accessible to the people who help people win their cases. But our vision is bigger and highly consumer-friendly. We plan to be the global go-to for glitches so that problems with products become much more visible and easy to understand.

 

A glitch is when a product does not behave as expected.

GlitchTrax is a company that is building a set of technologies to help people keep track of what’s going wrong with the products they use — which will help class action and personal injury law firms get the kind of information and insight they require.  

Ultimately, we are looking forward to the day when GlitchTrax is widely available to both consumers and class action/personal injury law firms who help people get justice. We are building a consumer-friendly application to help with that.

 

Right now, however, we’re focused on providing law firms with the data they need about car glitches so that they can prepare their cases more efficiently and quickly.

At the moment, we draw on decades of data from the NHTSA and can go right back to the 1960s, although we know that most law firms are interested in much more recent data.

When running an online search of the NHTSA data, you are limited in three ways:  1) you can only search for the past 5 years of data online, 2) you don’t get all of the information associated with that record at once, and 3) you only get a maximum of 250 records at once.  This means that if there is an issue on a vehicle and there are more than 1,000 complaints, it is very difficult to use the NHTSA search capabilities to get a full picture.

Though we’re currently focused on the information we pull from the NHTSA database, we have a bigger vision for GlitchTrax and are currently raising investment to build the world’s first global go-to for glitches — including tracking issues with consumer and medical products.

A straightforward request takes one business day. The more nuanced the query, the more time it takes because we double-check the results for you before issuing the report(s).

When you reach out to us, we can give you a specific delivery time.

The cost of the report depends on the complexity of the question.  At the moment, reports range in price from $500 to $1,000 but if you would like further analysis or comparisons, or issues we need to “dig for”, it can be more expensive.  The more complicated or nuanced the report, the more effort on our part to sift and analyse the data. And when it comes to helping you search through news reports, we’ll discuss the cost with you and come to an agreement.

Your search queries are between you and us.  We are happy to sign an NDA (either ours or yours).  

Indeed, for cars, the number of software- and electronics-related glitches is increasing 30% per year (and it’s not slowing down).  Also, did you know that the number 1 reason for medical device recalls is faulty software?  We are building out a facts page on this but for now, the basic reason is that software is getting increasingly complex and companies often feel pressured to get a product to market quickly and may take shortcuts in the quality management arena.

Think of links in a chain – the more links, the more potential failure points.  As software becomes more complex, there are more points of potential failure and to test for that becomes very complex, expensive, and time-consuming.  In the current regulatory climate, companies that slow down and take the time to validate that their software is robust do not get rewarded in the short term when their competitors may skip or shorten a few steps to get a product to market fast.  Ultimately, there are many reasons for quality issues, but with our world becoming ever more technologically complex, finding ways to make software safer is critical.

We have a formal privacy policy. However, to summarize:  we do not share your queries. With your explicit permission, we may share your firm’s name with potential investors (we’re a small startup and to build our vision of GlitchTrax, we need investment).