GlitchTrax Corp. (“GlitchTrax”, “we”, “us”, “our” and terms of similar meaning) take your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose your information and data as part of the normal operation of our Services.

We encourage you to read and understand this Privacy Policy before using our Services, including the Site and Application. By accepting this Privacy Policy by accessing or using the Services, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

What Information Do We Collect?

Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect information that we consider necessary for achieving this purpose.

Personal and Identifying Information

Users of the Services must provide the requested contact and identity information and other personal information as requested or where indicated on the Application. Where possible, on these forms we indicate which fields are required and which fields are optional. In addition, as you use the Services, you can from time to time enter or send to us personal information.

We may collect your full name, e-mail address, phone number, firm name (that you will be registered under). If you represent a firm, you represent and warranty that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual or corporate information that is provided by you to GlitchTrax.

You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Services for which the information is being collected.

Information Collected About Your Query

We collect and store information about your query for the purposes of producing the reports you require.  We do not share your questions about the glitches we track for you except as noted in the section below titled “Our Disclosure of Your Information”.   

Information Collected Automatically

GlitchTrax does not automatically capture any information about you or your firm. 

Credit Card Information

We may collect credit card information for payment and billing purposes.

How We Use Your Information

We may use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Application, to provide to you the Services; resolve service disputes; troubleshoot problems; deliver information to you that, in some cases, is relevant to your interests; customize your experience; detect and protect us against error, fraud and other criminal activity; provide you with system or administrative messages, and as otherwise described to you at the time of collection.

Our Disclosure of Your Information

We will share your information with third parties only in the ways that are described in this Privacy Policy and in accordance with your permissions. We do not and will not sell or rent your personally identifiable information or information about your queries to third parties.

The following describes some of the ways that your information may be disclosed in the normal scope of business to provide our services:

Anonymized Aggregated Data

We aggregate and anonymize data and use and disclose such information for a variety of purposes, including analytics. However, in these situations, we do not disclose any information that could be used to identify you personally or identify your firm.

Subsidiaries and Affiliates; Service Providers

We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Services and the provision of our Services, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Application and the Services. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information.

Law and Harm; Jurisdictions

Notwithstanding anything to the contrary in this policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or any other person’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Sale of Business

We may also disclose personal information to the acquiror or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.

Storing or Processing Your Data Outside of Canada

Finally, please note that in some cases, personal information that we collect may be stored or processed outside of Canada. In such cases, we continue to protect the information with appropriate safeguards, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.

Correcting and Updating Your Personal Information

You may review, delete and update your personal information to ensure it is accurate through the Application. Alternatively, you may contact us through legal@GlitchTrax.com to update or delete your personal information.

Children’s Privacy

The Services are not intended for children under the age of eighteen (18). GlitchTrax does not target its Services or the Application to children under eighteen (18). GlitchTrax does not knowingly collect personal information from children under the age of eighteen (18).

Changes to This Privacy Policy

GlitchTrax may amend this Privacy Policy from time to time. The use of information we collect is subject to the Privacy Policy in effect at the time the information is used. If we make any material changes in the way we use your personal information or data, we will notify you by e-mailing you at your e-mail address used to register for the Services (if any) or by posting an announcement in a visible location on the Site. Users are bound by any changes to the Privacy Policy when they use the Services after such changes have been first posted.

Questions?

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, contact us.